Troubleshooting PDF Byteserving Problems
System and Browser Configuration

When troubleshooting byteserve issues, first check your system and browser configuration. Answer three questions:

Does your browser support byteserving?
 
Is Acrobat set up as a plug-in?
 
Are the web browser plug-ins or ActiveX
controls installed in the correct locations?


Does your browser support byteserving?
The browsers that most reliably support byteserving are Netscape Navigator 3.x and later and Microsoft Internet Explorer 3.x and later (Windows only). These browsers are available as free downloads. To download them or get more information, go to the following sites:

- Netscape Products
 
- Microsoft Internet Explorer for Windows
 
- Microsoft Internet Explorer for Mac OS


Is Acrobat set up as a plug-In?
For byteserving to work, you must use the Acrobat plug-in, which allows the PDF file to be viewed within the browser window.

For more information on installing the Acrobat Plug-in files see the following Support Database documents:

- Configuring Internet Explorer and AOL for Windows 95, Windows 98, and Windows NT 4.0 to Display PDF Files
 
- Configuring Navigator for Windows to Display PDF Files
 
- Configuring Internet Explorer for Mac OS to Display PDF Files
 
- Configuring Navigator for Mac OS to Display PDF Files
 
- How to Install and Configure the Acrobat Plug-in in Netscape for UNIX


Are the Web browser plug-ins or ActiveX controls installed in the correct locations?

Windows 95, Windows 98, and Windows NT 4.0:

- Netscape uses the Nppdf32.dll file, which must be in the Netscape\Navigator\Programs\Plugins folder.
 
- Internet Explorer uses the ActiveX Control files in the Acrobat Reader or Acrobat Exchange folder.

If you're using Reader the files must be in the Acrobat3\Reader\ActiveX folder for version 3.x or the Acrobat4\Reader\ActiveX folder for version 4.0.

If you're using Exchange the files must be in the Acrobat3\Exchange\ActiveX folder or Acrobat4\Acrobat\ActiveX folder for Acrobat 4.0.

The ActiveX Control files are Pdf.tlb and one of the following, depending on which version of Acrobat Reader or Exchange you have: Pdf.ocx (3.0 or Acrobat 4.0), Pdf41.ocx (3.1), or Pdf42.ocx (3.2).

Note: You may have more than one of these files if you have updated Acrobat. The installer for the Acrobat update installs the newer *.ocx file without removing the older one. This will not cause problems. In the case of installing Acrobat 4.0 over an earlier version, the Pdf.ocx file that Acrobat 4.0 installs will overwrite the Pdf.ocx file installed by Acrobat 3.0.

Mac OS:

- Netscape uses the PDFViewer plug-in. This must be in the Plug-ins folder in the Netscape Navigator or Netscape Communicator folder, depending on which version you're using.

Note that the Acrobat installer for Mac OS installs the PDFViewer plug-in in the Web Browsers folder in the Acrobat Reader, Acrobat Exchange, or Acrobat 4.0 folder. This plug-in must be copied or moved manually to the folders listed above.


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